Terms and Conditions of DR. AK CLINIC
These Terms and Conditions outline the clinical rules, ethical standards, appointment policies, and legal framework governing your care at DR. AK CLINIC and our digital appointment portal. By scheduling an appointment, attending an in-person consultation, or initiating an online video consultation with Dr. M. Ananda Kumari, M.S. (OBGYN), you acknowledge and agree to abide by these terms.
01 Acceptance of Terms & Clinic Jurisdiction
Binding Agreement:
By accessing this portal (drakclinic.com), booking an appointment, or communicating via official clinic phone and WhatsApp channels, you confirm that you have read, understood, and consented to these clinical terms. If you do not agree with any portion of these terms, please refrain from using the booking portal.
Governing Law:
All clinical consultations, treatments, digital transactions, and communications are governed exclusively by the laws of India, including the National Medical Commission (NMC) Act, the Telemedicine Practice Guidelines (2020), and the Digital Personal Data Protection (DPDP) Act, 2023. Any dispute arising in connection with services rendered shall fall under the exclusive jurisdiction of the competent courts in Vijayawada, Andhra Pradesh, India.
02 Outpatient (OPD) Consultations & Schedule
Single-Doctor Super Speciality Centre:
DR. AK CLINIC is a dedicated, single-doctor super speciality center where all consultations, clinical evaluations, and sonography scans are conducted exclusively by Dr. M. Ananda Kumari, M.S. (OBGYN).
Standard Consultation Timings:
- Monday through Saturday: Morning OPD: 8:00 AM – 2:00 PM | Evening OPD: 6:00 PM – 9:00 PM
- Sunday: Morning OPD: 9:00 AM – 12:00 PM (Emergency procedures by prior schedule)
Token Numbers & Triage:
Appointment confirmations issue a sequential clinical token. While every effort is made to attend to patients promptly at their scheduled slot, clinical circumstances (such as emergency obstetric procedures, high-risk ultrasound scans, or complex surgical reviews) may cause minor delays. We appreciate your patience and cooperation with our nursing desk.
03 NMC Telemedicine Practice Guidelines
Compliance with National Medical Commission:
Online video consultations are conducted in strict compliance with the Telemedicine Practice Guidelines issued jointly by the Board of Governors in Supersession of the Medical Council of India (MCI) and NITI Aayog.
Identification & Consent:
Both the Registered Medical Practitioner (Dr. M. Ananda Kumari) and the patient must verify their identity. By entering the video consultation session, the patient gives explicit consent for remote evaluation. Patients are encouraged to share previous medical records, prescriptions, and ultrasound scans via our secure WhatsApp or portal channels prior to the consultation.
Digital Prescriptions:
Prescriptions issued during telemedicine consultations are authentic electronic medical records conforming to NMC Schedule List A medications (standard OTC, re-fills, and safe gynecological therapeutics). Strictly prohibited List B medications (e.g., Schedule X narcotics, controlled sedatives, or restricted hormonal agents) will not be prescribed remotely and require mandatory in-person OPD evaluation.
Limitation of Remote Care:
If Dr. M. Ananda Kumari determines during a video call that physical palpation, pelvic examination, or an urgent transvaginal ultrasound (TVS) is necessary for safe diagnosis, the patient will be advised to report in person to DR. AK CLINIC in Vijayawada or their nearest health facility.
04 Consultation Fees & Digital Payments
Fee Structure:
- In-Person Hospital Visit (OPD): Standard consultation fee is payable at the clinic reception counter via cash, UPI, or card.
- Online Video Consultation: A professional consultation fee of ₹500 is payable in advance at the time of online slot reservation.
Payment Processing via Razorpay:
All digital transactions are processed through an RBI-authorized payment aggregator (Razorpay Software Pvt. Ltd.) using 256-bit SSL encryption. DR. AK CLINIC does not collect, record, or store debit/credit card numbers, CVVs, or net banking passwords on our local servers.
05 Rescheduling, Cancellation & Refund Policy
Patient-Initiated Rescheduling:
Patients may reschedule their confirmed appointment slot at least 4 hours prior to the scheduled time by notifying our WhatsApp helpdesk (+91 99513 09550) or calling the clinic. There are zero rescheduling charges for the first two requests.
Cancellations & Refunds for Online Teleconsultations:
- Notice Given > 6 Hours Ahead: Full refund of ₹500 (less statutory payment gateway processing fee, if applicable).
- Doctor-Initiated Rescheduling/Cancellation: If Dr. M. Ananda Kumari is called into an emergency surgical procedure and cannot conduct the video call, the patient will receive the option of an immediate priority reschedule or a 100% full refund without deduction.
- Patient No-Show: Failure to join the scheduled video call within 15 minutes of the confirmed slot without prior intimation shall be deemed a completed reservation and is non-refundable.
Refund Processing Window:
Approved refunds are credited back to the original source account (UPI, credit/debit card, or bank account) within 5 to 7 working banking days through Razorpay’s automated settlement pipeline.
Privacy Policy & Patient Health Data Protection
DR. AK CLINIC is deeply committed to maintaining the sanctity, confidentiality, and security of every patient’s Personal Health Information (PHI). This Privacy Policy explains our protocols for collecting, processing, safeguarding, and retaining your medical data in full adherence to the Digital Personal Data Protection (DPDP) Act, 2023 and the National Ethical Guidelines for Biomedical Research.
06 Information We Collect
Demographic & Contact Information:
When you interact with our booking portal or contact forms, we collect your Full Name, Age/Date of Birth, Mobile Number, Email Address, and Residential City/State.
Protected Health Information (PHI):
Clinical details provided voluntarily by the patient, including:
- Primary clinical complaint and symptom history (e.g., PCOD, pregnancy care, menstrual irregularities, fibroids)
- Past surgical, gynecological, and obstetric records (prior ultrasounds, blood investigations, operative notes)
- Allergy disclosures, current medications, and family medical history
- Digital prescriptions, clinical case notes, and ultrasound images generated by Dr. M. Ananda Kumari
Technical & Telemetry Data:
Standard technical telemetry including IP addresses, browser types, device resolution, and referral URLs is captured strictly for server security, fraud prevention, and performance optimization.
07 Lawful Purpose of Data Processing
Direct Medical Care:
All patient data collected is processed exclusively for the purpose of establishing a lawful Doctor-Patient Relationship (DPR), clinical diagnosis, treatment planning, and issuing accurate prescriptions.
Clinical Communication & Follow-Ups:
Your contact details are used to deliver automated appointment reminders, prescription PDFs, lab test instructions, and critical health follow-ups.
Strict No-Sale Guarantee:
DR. AK CLINIC NEVER sells, rents, commercializes, or trades patient health data to pharmaceutical companies, advertising exchanges, or commercial data brokers under any circumstances.
08 Data Storage, Encryption & Security Safeguards
Encryption Standards:
All digital communications between your device and our server are encrypted with TLS 1.3 cryptographic protocols. Stored electronic health records are protected with industry-standard AES-256 encryption at rest.
Role-Based Access Controls:
Access to confidential medical histories is strictly restricted to Dr. M. Ananda Kumari and authorized clinical nursing staff bound by professional nondisclosure and medical ethics codes.
Record Retention:
In compliance with the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, outpatient consultation and ultrasound records are archived securely for a minimum statutory period of 3 years from the date of the last consultation.
09 Patient Rights under India’s DPDP Act 2023
Your Statutory Rights:
As a Data Principal under the Digital Personal Data Protection Act, 2023, you possess the following rights:
- Right to Access: You may request a complete summary of your personal data and medical history processed by our clinic.
- Right to Correction: You have the right to request updates or corrections to incomplete or inaccurate personal details.
- Right to Grievance Redressal: You may lodge a complaint regarding data handling with our designated Clinic Privacy Officer.
- Right to Withdraw Consent: You may withdraw consent for optional communications at any time (subject to statutory medical retention obligations).
Grievance Officer Contact:
For inquiries, data access requests, or privacy concerns, please contact our Data Governance Desk at privacy@drakclinic.com or reach out directly to clinic administration at +91 99513 09550.
10 Mutual Respect & Zero Tolerance Policy
Safe & Respectful Clinical Environment:
DR. AK CLINIC is committed to providing a compassionate, dignified, and safe clinical environment for both patients and healthcare workers. We enforce a zero-tolerance policy against any form of verbal abuse, harassment, intimidation, or physical threats directed toward our doctor, nursing staff, or fellow patients.
Right of Refusal:
The clinic reserves the lawful right to terminate a consultation and deny future services to any individual engaging in disorderly conduct, in accordance with the Protection of Medicare Service Persons and Medicare Service Institutions Act.